Author archive

When Connected

March 20, 2017 by Kirsti Sipila

Once again, I was not connected to the Internet, and I was in need of assistance. I contacted the service by telephone, and after the usual drill, the technician recommended that I let him walk me through fixing the problem. …( read more )

Hard To Follow Instructions?

February 23, 2017 by Kirsti Sipila

I needed a computer technician to fix my Internet security software. Watching him go from screen to screen, from page to page, with writings and numbers and codes for what to do next, I was taken by all the technology before me and the …( read more )